Cost of Use

How much does it cost to use Wayfinder Cities™?
How can I affect the cost of the Internet connection?
Can I use Wayfinder Cities™ abroad?
Will Wayfinder's applications affect the battery time on my mobile phone?

Maps

What does Vectorized map mean?
How can I store maps on my mobile phone?
Does map cache data remain in memory after closing down the application?
Why am I connected to the Internet when I am using preinstalled maps?
How many maps from MyWayfinder.com can I preinstall on my mobile phone?
How often are the maps updated?

Features - Search

What can I search for with Wayfinder?
How does Close-2-You search works?
Can I search for golf courses?
What categories can I search for, other than those on the list in the Search View?
What do I do if I do not know the exact spelling of the destination?

Features - Calculate a Route

Can I calculate a route with several stop off points?
What difference will it make if I change my settings between "Passenger Car", "Pedestrian" and "Taxi"?

Internet Connection

Why do I need an Internet Connection?
What is an Internet Access Point?
How do I check my access point on Java enabled phones?
What do I need from my wireless carrier to be able to use the Wayfinder services?
I get the error message "Check your Internet settings". What should I do?
Am I connected to the Internet all the time?
Does Wayfinder's application work with WAP?

Installation

How do I get the Wayfinder Cities™ software onto my mobile phone?
How do I activate the service if I have already installed and used a Trial version on my mobile phone?
How do I upgrade to a new version of Wayfinder Cities™?
Where can I find information about which version of Wayfinder Cities™ I have?
How do I change the language of the application?

MyWayfinder.com

Where do I find my username?
I have forgotten my password to MyWayfinder.com. How do I get it?
How do I change my password to MyWayfinder.com?
How do I access the Favorites that I have saved on MyWayfinder.com from my mobile phone?
Can I transfer the routes from MyWayfinder.com to my mobile phone?
How do I change the language on Mywayfinder.com?

Wayfinder Cities™ is a pan-European/North American guide that gives you route descriptions from A to B. Unlike Wayfinder Navigator™, it does not use a GPS connection that is necessary for dynamic navigation. Wayfinder Cities™ helps you to find your way around the city with easy to follow text and map instructions.

By entering your starting point as well as the destination (Street address, City, Category) into the program, you can calculate a route. Through the mobile network (GPRS Internet or 3G) you connect to the Internet in order to send the starting point and your destination, to the Wayfinder server. The optimal itinerary is calculated and the server sends this information back to your mobile phone. Via step by step text instructions and maps you can find your way with Wayfinder Cities™

How much does Wayfinder Cities™ cost?

Please visit the product page


What is the difference between Wayfinder Navigator™ and Wayfinder Cities™?

Wayfinder Navigator™ is a complete GPS navigation system with automatic voice instructed turn-by-turn directions. Wayfinder Cities™ supplies route descriptions from A to B, but unlike Wayfinder Navigator™ it does not use a GPS connection that is necessary for dynamic navigation. Wayfinder Cities™ helps you to find your way around the city with easy to follow text and map instructions. Wayfinder Cities™ is suitable for pedestrian use and Wayfinder Navigator™ for car navigation.

No. However, you can download a 5-day trial version of Wayfinder Navigator™ which is available on www.wayfinder.com . If you do not connect a Bluetooth GPS receiver you will have the same functionality as on Wayfinder Cities™.

Please visit www.wayfinder.com and select: Supported phones and Cities at the bottom of the page to find an up-to-date list of compatible phones.

No, you are only able to use your Wayfinder application on one phone at a time. When you change phones you should log on to MyWayfinder.com with your username and password.

1. Go to Service / Personal settings / Edit

2. Select your new phone model and make sure to save your changes*.

3. Download and install the Wayfinder software on your new phone by clicking on the link that is displayed.

4. Enter your original activation code, which is displayed on MyWayfinder.com to activate Wayfinder on your new phone.

*If you are changing phone but your new phone is the same model as your old phone (for example if you are replacing a damaged device) please first choose an alternative phone model, save the details, then change back to your correct phone model and finally save the changes once more.

When your subscription expires you can extend the service with an additional 12 months. The mobile shop in the Wayfinder application and the shop at MyWayfinder.com allow you to easily purchase an extension with your credit card. Using this method you’ll receive access to the service directly without any activation codes or hassles. Log onto MyWayfinder.com or visit the mobile shop from Wayfinder in your phone:

Phones with keypad: Options > Services > Buy Extension

Phones with touch screen: From the main menu; View > Services > Buy Extension

Java enabled phones: From the main menu Options > Buy extension

If you have bought an extension product with an activation code, you can activate it directly in the Wayfinder application in your mobile phone:

Phones with Keypad:Options > Services > Submit code
Phones with touch screen: From the main menu; View > Services

Java enabled phones: From the main menu Options > Submit code

The cost is dependent on the GPRS Internet or 3G subscription you have with your wireless carrier. Most North American wireless carriers have a monthly data plan that includes various amount of MB that can be used per month.

The volume of data needed for the application differs according to the distance of the route, and how much you are using maps. The cost to you depends on how you are using Wayfinder and how much your wireless carrier charges for the Internet connection when downloading information. The cost of connection varies between wireless carriers and you should also be aware that it might cost more to use Wayfinder abroad, as you will connect via another wireless carriers' network. Please check with your wireless carrier for more information both on different payment methods as well as roaming charges.

You pay for downloaded data according to the subscription you have, (data volume, time or flat fee). The amount of data the application requires varies according to your use of Wayfinder. The download, zoom and pan in the map requires more data than calculating a route and step-by-step instructions to your destination in the Itinerary view.

Yes, the service gives you access to maps of either North America* or Europe**. Before you go abroad, please check with your wireless carrier about its international roaming agreements with other wireless carriers outside your country. Make sure that you choose one of your wireless carrier's roaming partners when you select a network abroad.
* The North American coverage includes Canada and the USA

** The European map coverage includes the following countries: Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lichtenstein, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and the United Kingdom.

The background light of the display consumes power, though you can adjust this setting in the Wayfinder application on your phone*.

* Not applicable for Java enabled phones

The vectorized (dynamic) maps* have no borders. They are continuously downloaded so that you can seamlessly scroll and pan in the map. You can download vectorized maps to your mobile phone from your account at MyWayfinder.com. When using preinstalled maps**, you reduce the amount of data downloaded via GPRS Internet or 3G.

* Vectorized maps are not available for Java enabled phones (
** Preinstalled maps are not available on Java enabled phones

There are two ways to save maps on your phone; you can download and preinstall maps from MyWayfinder.com and you can save the maps you are using while scrolling and panning in the map.

A. Download and preinstall from MyWayfinder.com*:
You can download maps of cities from MyWayfinder.com and transfer them from your PC to your mobile phone via Bluetooth/Infrared or USB-cable. Thereafter, you can install the maps on a memory stick or on the internal memory**. The maps do not have to be installed on the same memory as the Wayfinder application.

* The preloading of maps from MyWayfinder.com is not available on Java enabled phones

**On Motorola A920, A925, A1000 it is not possible to install anywhere else than on the internal memory.

B. Downloading directly from the Wayfinder server via Internet while you are using the map:

Using this method maps are automatically stored when scrolling and panning with the Map View. The map cache remains in the memory after closing the application. When the map cache is full, the maps downloaded first will be removed automatically to be replaced with the most recent downloads. You can decide how much of the memory you want to use to store maps in Settings > Map tab > Map cache. The map cache is stored where you have chosen to install the Wayfinder application, i.e. if you have installed Wayfinder in phone memory, the maps will also be stored in the phone memory. On Java enabled phones the free memory in the Record Management System, RMS of the phone, i.e. the internal memory.

Yes. The maps downloaded via the Internet will be stored until the map cache is full. If you have chosen a map memory size of, for example 5 MB, when this limit is reached the oldest maps will be replaced by the latest ones downloaded. You will always keep the maps that you have used most recently. You can change map memory size in the application* as follows: Settings > Map tab > Map cache size. If you want to empty the map cache, please set the size to 0, shut down the application and start again. You can now set the map cache to the preferred volume.

* Java enabled phones uses the free memory in the Record Management System, RMS of the phone

You will be connected to the server even when using preinstalled maps. Every time you calculate a route, you need to download that specific information through the Internet. You also have to download to your phone, the itinerary (shown as a red line on the map) and Points of Interest. You will download at 30-60 kB for a one hour route when using preinstalled maps.*

* The preinstalled maps are not available on Java enabled phones

On your account at MyWayfinder.com you have access to vectorized (dynamic) maps that you can download to your PC and transfer to your phone. You can have a maximum of 20 cities installed on your phone at any one time.*

* Preinstalled maps are not available on Java enabled phones

The major map updates take place four times a year, (i.e. when the map supplier provides Wayfinder with its latest maps). In addition to this, Wayfinder continually corrects any errors in the maps that users report. If you notice an error in the map, you are welcome to inform us via your account at MyWayfinder.com (Go to: Service / Report Map Error)

You can search for countries, cities, villages, zip codes, postal codes, street addresses, Points of Interest, company names, categories and much more.*

* On Java enabled phones you can also make Close-2-You searches.

Close-2-You search is a feature available on Java enabled phones. It makes it possible to find a location near to your current position. You can search for addresses, categories, companies and persons. Set you current position by marking it on the map, searching for the location where you are or if you have saved your location using a Favorite. When you found your current position you select what to search for and the search results are presented by distance from your current position.

Yes, enter "golf" in the Address or Company field in the Search view and you will find the golf course in the area that you have chosen. Wayfinder displays a number of categories in the Category-list, but if you do not find the category you are looking for in the list, you can enter it in the first search field.

You can enter the following categories in the Address or Company field:

What do I do if I do not know the exact spelling of the destination?

If you know the first letters of the destination, e.g. a street name, enter it in the Address or Company field (don't forget to select a country). You are then able to browse in the list of search results in order to find the desired destination.

No, Wayfinder is made simply to calculate a route from A to B. If you want to have several breaks in between, you can easily use your Favorites setting and calculate a new route from A to B.

The difference between "Passenger Car" and "Taxi" is that some roads and turns are only permitted for taxis. If you choose the setting "Pedestrian", the calculated route will exclude motorways but will use one-way streets in both directions, and will only calculate routes within a 6 mile / 10 kilometre radius.

Internet Connection


Why do I need an Internet Connection?

When you search for destinations, calculate a route, or download a map you connect via the Internet to the Wayfinder server. You access the Internet via the mobile phone network GPRS or 3G and therefore you need an Internet subscription with your wireless carrier. Please note that a WAP or WAP-GPRS subscription is not sufficient, you need GPRS Internet or 3G.

An Access Point contains the settings that gives you access to the Internet via a wireless carrier's network. The Wayfinder server can only be connected through GPRS Internet or 3G and therefore you need an Access Point. You cannot access the Wayfinder server with any other Access Point, such as WAP or MMS; it has to be GPRS Internet or 3G Internet. Select the correct Access Point in your Wayfinder application. Go to Settings > Phone tab > Access Point*.

Find the settings as follows:
Phone with Keypad: Press Options > Settings
Phone with Touch screen: Click on Wayfinder to the left of the screen and select Settings

Java enabled phones: select Settings in the main menu

* Not applicable for Java enabled phones. The Internet Access Point is set from the phone’s settings as described in the question below.

You can check your access point in the phone’s Settings as described below. To configure an Internet Access Point, please contact your wireless carrier. Most wireless carriers can provide you with settings via an SMS/text message.

Nokia 6230/6230i

• Go to the phone’s menu and select Settings > Configuration > Personal configuration settings
• Select Options > Add new
• Select Access point
• Select and enter an account name, e.g. Vodafone Internet and then OK
• Select Access point Settings
• Make sure Data bearer is set to GPRS
• Select  Bearer settings
• Select and enter a GPRS access point name, e.g. internet2.voicestream.com
• If needed, enter a user name and a password
• Make sure that Preferred access point  (Settings > Configuration > Preferred access point) is set to the one you configured

Sony Ericsson phones:

1. Go to Settings > Communication tab > Settings for Java

• To configure Internet Access Point:
• Internet Settings : Make sure there is a valid profile
• Go to Settings for Java and select the correct profile.

You must have a GPRS Internet or 3G subscription with your wireless carrier in order to access the Internet and download routes, maps and information from the Wayfinder server. Please note that a WAP subscription or a WAP-GPRS subscription is not sufficient. Contact your wireless carrier to find out what their access point for GPRS Internet and 3G is called. Ask them to send you the settings when the service is activated. If the subscription is already activated, you can also configure the Access Point for most phone models at MyWayfinder.com / New Customer / Configure Access Point.

Check that you have chosen the correct Internet Access Point in the Settings of the application; select the Communication tab and scroll down to Access Point. If you still cannot connect to the Internet, please visit MyWayfinder.com and select New Customer / Configure Access Point in order to get the correct settings, or contact the wireless carrier that is responsible for your Internet access.

* Not applicable for Java enabled phones. The Internet Access Point is set from the phone’s settings as described in question X (To Fraser: Could you replace the yellow x here with the number you choose to have on the question :” How do I check my access point on Java enabled phones? ” – thanks!)

Yes and no. Although you may be connected to the Internet, all wireless carriers charge differently for this* costs of downloading data from the server, e.g. while performing a search, calculating a route or downloading a map.

* Most wireless carriers charge for the amount of data that is transferred from the Wayfinder server through the Internet to your phone, but some wireless carriers charge for time connected to the Internet and a third option is to pay a flat fee for a set amount of data. Please check with your wireless carrier for more information on your specific costs.

Does Wayfinder's application work with WAP?

No, a WAP subscription or a WAP-GPRS subscription is not sufficient to use Wayfinder Cities™. You need an Internet subscription for GPRS Internet or 3G from your wireless carrier in order to access the Wayfinder server.

Installation


How do I get the Wayfinder Cities™ software onto my mobile phone?

Open the web page MyWayfinder.com and select New Customer / Install Wayfinder. Follow the installation instructions in order to download and install the software on your phone.

Wayfinder does not offer any trial of Wayfinder Cities™, but a trial of Wayfinder Navigator™ is available. Dependent on your phone model you may not need to install any new software.

Phones with keypad:

If you tried Wayfinder Navigator™, you can activate Wayfinder Cities™ without installing any new software. When you buy one of the Wayfinder products, you will receive an activation code. Enter the code after selecting Activate in the application on your phone.

Phones with touch screen:

If you tried Wayfinder Navigator™, you can activate Wayfinder Cities™ without installing any new software. When you buy one of the Wayfinder products, you will receive an activation code. Enter the code after selecting Activate in the application on your phone.

Java enabled phones:

If you tried Wayfinder Navigator™, you will need to install new software. Go to MyWayfinder.com and select Install Wayfinder under the heading New Customer. When you are asked to select product, choose Wayfinder Cities™ and download the software. When you buy one of the Wayfinder products, you will receive an activation code. Enter the code after selecting Activate in the application on your phone.

Wayfinder’s software is updated twice a year. As a Wayfinder Cities customer you have the option to upgrade your software.

Automatic notice of new versions is available for the following phones:

• Phones with keypad
• Phones with touch screen

You will automatically get a notification at start-up if a new version is available and you can choose to download it directly or you will be reminded the next time you open the application.

If you have a Java enabled phone, log on with your username and password at MyWayfinder.com and select Install or Update your Wayfinder here and download a new version of the software and the corresponding user guide.

You can find information about the version of Wayfinder software installed on your phone as follows:
Phone with Keypad: SelectOptions > About
Phone with Touch screen: Select Wayfinder > About

Java enabled phones: Select from the main menu Options > About

Phones with keypad: Select Option > Settings and select the Phone tab and change the language. Languages in the list with a star (*) are not installed on your phone. To install the language, save the setting and restart the application and download the language files.
Phone with Touch screen: Click on Wayfinder to the left of the screen and select Settings and the Phone tab and change the language.

Java enabled phones:

• Uninstall Wayfinder by highlighting the application where you stored it and select Delete from the menu.
• Download the software again and select the desired language.
• Enter your original activation code. The activation code is shown in the Personal Settings section on MyWayfinder.com. Log onto MyWayfinder.com, select Service and Show.

Open the Wayfinder application and select Settings. In the Communication tab you will find the field username*.

Find the settings as follows:
Phone with Keypad: Press Options > Settings
Phone with Touch screen: Click on Wayfinder to the left of the screen and select Settings

Java enabled phones: select Settings in the main menu

You simply set a new password. Open the Wayfinder application and select Settings. In the Communication tab you will find the field password where you enter a new password for MyWayfinder.com. Press Back / OK / Done in order to activate the new password.

Open the Wayfinder application and select Settings. In the Communication tab you will find the field password where you enter a new password for MyWayfinder.com. Press Back / OK / Done/Save in order to activate the new password. In addition, you can change your password at MyWayfinder.com by selecting Service / Personal Settings / Edit. Enter your new password.

You access the Favorites in your phone through synchronization with your MyWayfinder.com account.

Phone with Keypad: Each time you start Wayfinder in your mobile, the Favorites are synchronized
Phone with Touch screen: Each time you start Wayfinder in your mobile, the Favorites are synchronized

Java enabled phones: Select the Favorite viewin the main menu and then Options > Synchronize

No, you are not able to store any routes on your mobile phone or at MyWayfinder.com. However, you can always save destinations as Favorites, either on MyWayfinder.com or on your mobile phone. You can then easily use them when you calculate routes between your Favorite destinations.

Log on to MyWayfinder.com with your username and password. Select Service / Personal Settings / Edit / Language and you can then choose from the available languages in the drop-down list. The software and the manual that you download from the site will change language as well.